Delivering Award-Winning 24x7x365 Multichannel Contact Centre Solutions

Our goal is to provide a reliable and consistent service to drive customer satisfaction levels for your organisation, leading to a competitive edge, increased revenue and brand loyalty.

Who We Work With

We work with clients from a variety of industries to help them deliver bespoke customer support solutions to meet their desired outcomes. Check out some of the industries we work with below.

Healthcare &
Pharmaceutical
Retail &
eCommerce
Transport &
 Automotive
Utilities
Small &
Medium Businesses
Government
Bodies
International
Marketplace

Healthcare &
Pharmaceutical

We provide convenient and efficient communication by utilising our Email and Live Chat Support solutions. This is an effective way to resolve queries with an emphasis on data protection.

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Retail & eCommerce

We support the Retail and eCommerce industry by providing end-to-end customer journey management across our Email Support and Live Chat Support solutions.

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Transport & Automotive

We support a range of Transport clients in delivering both Email and Live Chat support to manage a variety of queries including answering FAQs, scheduling services, and arranging replacement vehicles.

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Utilities

Our Email and Live Chat Support solutions for the Utility sector allow cases and escalations to be seamlessly resolved in minimal time.

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Small &
Medium Businesses

We support SMEs in designing and managing Email and Live Chat support solutions to best suit their customers' needs.

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Government Bodies

We have extensive experience in supporting Government Bodies with Email and Live Chat solutions to frontline a number of crucial public services.

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International
Marketplace

We support our international clients’ European Customer base across Email Support and Live Chat Support solutions on a 24x7 basis.

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Our Mission

Our mission is to make the customers’ journey as seamless as possible and build trust with our clients. 

Our Vision

Our vision is to develop state-of-the-art multichannel contact centre solutions and cement long-term partnerships with our clients.

Core Values

Why We're Different

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Results Driven

Our end goal is always the same, to ensure our clients and their customers’ needs are always exceeded.

Innovation 

Our people and technology empower us to develop innovative multichannel contact centre solutions.

Keep it Simple 

We achieve our targets by driving efficiencies and cost savings on behalf of our clients by developing innovative solutions.

People First Approach

We realise that we are a people business- everything we do puts people first. This is reflected in our high staff retention rate.

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2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000+
Transactions Handled Annually  
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000+
Transactions Handled Annually
2001
Year Established
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000+
Transactions Handled Annually  
2001
Founded
24 x 7 x 365
Support
200+
Clients
800,000+
Transactions Handled Annually
2001
Year Established

Company History

From call centre to a customer support centre of excellence.

2001 - The formative years

Key Answering Systems was launched in 2001 by our Managing Director, Pat Keogh. 

Our journey began supporting a handful of Small and Medium businesses. At the time his fundamental objective was to reduce clients’ administration and receptionist costs by offering bespoke call-answering services.

2004 - Expansion and growth 

We rebranded to Call Management in 2004 and with this came a relocation to larger offices in Glanmire Cork. This move enabled us to expand our service offering and begin to support our clients on a 24x7 basis. 

Call Management continued to establish itself in Ireland by providing quality-focused call centre solutions to private and public organisations. 

2014 - Making our mark 

As we expanded Call Management’s service offering to include email, social media and live chat we decided to rebrand and relaunch as Arema Connect. This allowed us to explore digital support channels and the scaling up of our in-house team. The incorporation of additional services empowered us to target more sectors and international markets to continue to grow our client base. 

2024 - Always innovating 

Presently, our focus is looking for ways to improve our service offering for clients. We achieve this by keeping up to date with the latest industry trends and cutting-edge technological advancements. The outcome is to always evolve with our clients’ ever-changing needs.

Our team

Meet the Team

Our team is our biggest asset, and with one of the highest staff retention rates in the industry, our people are experts in representing our clients’ brands.

Pat Keogh
Managing Director
Nuala Keogh
HR & Financial Director
Katherine Sutton
Client Development Manager
Simon Cheasty
Quality Assurance Manager
Katie Murphy
Marketing Manager
Conor Higgins
Data & Business Analyst
Olivia Enos
Marketing Executive
Kay Sheahan
Clinical Nurse Manager
Clair Coleman
Clinical Nurse

Customer Testimonials

Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders
Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders. The team’s extensive knowledge of our processes enables us to support our Registrants and applicants by phone with the aim of resolving their queries on a first-contact resolution basis. Their services alleviate the pressure on our in-house team and allow us to focus on other key elements of our organisation.  We have been working with the Arema Connect team since 2023 and during this time we have developed a close partnership approach where trends and feedback are continuously shared. The Arema Connect team continuously surpasses service levels and expectations, making them a valuable resource to us.
Caroline Hogan
Registration Operations Manager,
NMBI
The team goes above and beyond to support our customers and by doing so has become an invaluable part of our brand
Balsam Brands have partnered with Arema Connect since 2014 to provide Customer Support in our European & EMEA markets. The Arema Connect team is integral to our continued international growth as we focus on delivering an unsurpassed customer experience across a multichannel solution. From the onset, the relationship has been based on a collaborative approach with an emphasis on shared values and success. Over the years, we have appointed additional responsibilities to the Arema Connect team owing to the trust and rapport we have built with them. The team goes above and beyond to support our customers and by doing so has become an invaluable part of our brand. We look forward to growing our partnership well into the future.
Bernie Leas
Senior Vice President of Operations,
Balsam Brands
The team in Arema Connect are extremely consistent in their approach and ensure that a constant flow of information is received each day to ensure an effective handover to our in-hours teams
Arema Connect manages the after-hours requirement for a key section of our corporate business in Ireland. This involves liaising with key customers and end users to provide a best in class service. The team in Arema Connect are extremely consistent in their approach and ensure that a constant flow of information is received each day to ensure an effective handover to our in-hours teams. Pat and his team always demand the highest level of efficiency and consistency which provides reassurance that our customers are in safe hands.
Niall King
Vehicle Replacement Manager,
Europcar
Arema Connect manages the Council’s emergency calls outside of office hours, this work is always carried out in a professional and efficient manner
Cork County Council has a very close working relationship with Arema Connect. Arema Connect manages the Council’s emergency calls outside of office hours, this work is always carried out in a professional and efficient manner. They understand our needs and are extremely reliable, accommodating and proactive.  We are very happy with the service provided by Arema Connect, they are a pleasure to work with
Máirín O'Sullivan
Administrative Officer, Corporate Services,
Cork County Council
Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers
We have been using Arema Connect since we started our business in 2023. They have been so easy to deal with and very professional in their approach. Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers.
Jonathan Treacy
Commercial Development Manager,
Drive You
Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough
South Connacht Citizens Information Service has used the services of Arema Connect to carry out annual customer satisfaction surveys for our organisation on a number of occasions.  I have always found them to be very professional, flexible and easy to work with. Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough. Highly recommend
Diarmaid O'Sullivan
Regional Manager,
Citizens Information Service
Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership
As Pieta’s flagship fundraising event, Darkness Into Light grew exceptionally quickly over a short period of time, it was clear we needed help from the experts to manage queries from the public. Arema Connect have provided a professional and courteous service to Pieta since 2019 and we view them as the extended voice of the Darkness Into Light team. Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership.
Cathy Drummond
Project Manager,
Pieta

Happy Clients

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“Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders. The team’s extensive knowledge of our processes enables us to support our Registrants and applicants by phone with the aim of resolving their queries on a first-contact resolution basis. The Arema Connect team continuously surpasses service levels and expectations, making them a valuable resource to us.”
Caroline Hogan
Registration Operations Manager, The Nursing and Midwifery Board of Ireland (NMBI).
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