Hear From Our Valued Clients

Arema Connect enables us to provide a consistent customer care service to all our Registrants and stakeholders. The team’s extensive knowledge of our processes enables us to support our Registrants and applicants by phone with the aim of resolving their queries on a first-contact resolution basis. Their services alleviate the pressure on our in-house team and allow us to focus on other key elements of our organisation.  We have been working with the Arema Connect team since 2023 and during this time we have developed a close partnership approach where trends and feedback are continuously shared. The Arema Connect team continuously surpasses service levels and expectations, making them a valuable resource to us.

Balsam Brands have partnered with Arema Connect since 2014 to provide Customer Support in our European & EMEA markets. The Arema Connect team is integral to our continued international growth as we focus on delivering an unsurpassed customer experience across a multichannel solution. From the onset, the relationship has been based on a collaborative approach with an emphasis on shared values and success. Over the years, we have appointed additional responsibilities to the Arema Connect team owing to the trust and rapport we have built with them. The team goes above and beyond to support our customers and by doing so has become an invaluable part of our brand. We look forward to growing our partnership well into the future.

Arema Connect manages the after-hours requirement for a key section of our corporate business in Ireland. This involves liaising with key customers and end users to provide a best in class service. The team in Arema Connect are extremely consistent in their approach and ensure that a constant flow of information is received each day to ensure an effective handover to our in-hours teams. Pat and his team always demand the highest level of efficiency and consistency which provides reassurance that our customers are in safe hands.

Cork County Council has a very close working relationship with Arema Connect. Arema Connect manages the Council’s emergency calls outside of office hours, this work is always carried out in a professional and efficient manner. They understand our needs and are extremely reliable, accommodating and proactive.  We are very happy with the service provided by Arema Connect, they are a pleasure to work with

We have been using Arema Connect since we started our business in 2023. They have been so easy to deal with and very professional in their approach. Our customers really appreciate the help and assistance that they get from our partners at Arema Connect and we get peace of mind that we have a strong support network to provide superior service to our customers.

South Connacht Citizens Information Service has used the services of Arema Connect to carry out annual customer satisfaction surveys for our organisation on a number of occasions.  I have always found them to be very professional, flexible and easy to work with. Surveys have always been carried out on schedule and the survey reports have been both comprehensive and thorough. Highly recommend

As Pieta’s flagship fundraising event, Darkness Into Light grew exceptionally quickly over a short period of time, it was clear we needed help from the experts to manage queries from the public. Arema Connect have provided a professional and courteous service to Pieta since 2019 and we view them as the extended voice of the Darkness Into Light team. Their continued support to all our participants and donors over the years has played an integral part in the success of the event to date and we are extremely grateful for the partnership.

We have been working in partnership with Arema Connect since 2022, and over this time we have grown considerably and Arema Connect have been invaluable to us over this growth period.  They provide us with a 24x7 Customer Service phone line.  The Arema Team manage these calls in a highly professional and efficient manner with great care to meeting our customer needs along with maintaining excellent attention to detail and high service levels. Pat and his team are adaptable to any changes or projects we must bring on board. They have assisted us with several adhoc projects where we had to run an Outbound Calling campaign and SMS campaigns. The Arema team ensured this was all competed within a tight time frames, and with the highest level of customer service and professionalism that they always maintain. We are excited for the coming years building this partnership even further with Arema.

Arema Connect plays a vital role in enabling us to deliver a 24 by 7 support service to our clients and dealer networks across Ireland and the United Kingdom. Pat and his team are a pleasure to work with and their attention to detail along with their efficiency ensures the highest level of service is delivered at all times.

We have been working with Arema Connect for over 5 years and have always been very happy with the level of service, attention to detail and support given to us. I would have no hesitation in recommending to others.

Tipperary County Council work with Arema Connect to provide out of hours service, Arema Connect provide a professional and quality service,  ensuring calls are responded to in a timely manner. The Arema Connect team are quick to respond and provide constant updates on the work being done.

Pieta have partnered with Arema Connect for a number of years as they continue to support our engagement with our wonderful donors. The Arema Connect Team have run many successful outbound campaigns to thank our supporters, update our databases and re-engage with our past donors.

Throughout any campaign we are furnished with regular updates and the team places a huge emphasis on data protection. Their expertise, flexibility and ability to hit deadlines make them a pleasure to work with.

White Smile Dental have relied on Arema Connect and their team for ten plus years. Managing our overflow calls, day or night, all year round. They make our reception team’s life easier by identifying our customers needs and requirements, passing along the information seamlessly. Without Arema Connect we could simply not provide the level of customer care we demand for our business.

We here at Patient Transport have been using the services of Arema Connect for almost five years and have always found them to be very professional, friendly and efficient. They deal well with any issue thrown at them, even those outside the parameters of what they are engaged to do for us. Any problems are quickly remedied as our service is one which typically requires immediate actions to be taken. We would highly recommend their service to anyone who was considering it.